Why you should visit Call Tracking Metrics
Call Tracking Metrics owned a software development company for a number of years prior to entering the call tracking industry. A large car manufacturer came to them in 2008 to build a solution to track which advertising was leading to each of their phone calls. Call Tracking Metrics was born.
The project was such a big hit with the client, that Call Tracking Metrics created a stand alone business focused exclusively on call tracking services. They have found a niche in the industry by developing a proprietary algorithm that matches website visitors to phone calls in a more efficient, effective way. Now, 3 years later, Call Tracking Metrics work with over 2000 companies across North America, have tracked millions of phone calls and are now in over 20 countries.
Customer service and quality technology are their two guiding principles. Every enhancement or change Call Tracking Metrics make needs to make the experience better for their customers and make product more effective. The reason new customers choose Call Tracking Metrics is because of their software, but the reason they stay year after year is because of the continuous enhancing Call Tracking Metrics do to the product and the seriousness with which they take every single customer interaction. Need their system to do something is doesn't do today? Ask them. Call Tracking Metrics bet they can make it happen.
Founded as a family business, Call Tracking Metrics have now grown into a team of engineers and account managers based in Annapolis, Maryland. Their team has a wealth of experience working with industries ranging from healthcare and financial services to the federal government and political advocacy organizations.